Professional Summary

Linux Server Administrator experienced in hosting platforms, ticketing support, CloudLinux tuning, WHMCS, cPanel, WordPress optimization, SSL, DNS, and server-side operations. Skilled in deployment, migrations, customer troubleshooting, and performance tasks in production environments.

Timeline

  • 2025 — SatisfyHost — Technical Support Engineer
  • 2024 — ITNutHosting — System Administrator
  • 2023 — Ground X Inc — System Administrator
  • 2022 — ArkHost.com — Junior Technical Agent
  • 2022 — BDIX Web Hosting — Sales & Support

Experience

Technical Support Engineer — SatisfyHost

(Mar 1, 2025 – Jun 1, 2025)

Remote • Ticket + Chat • Hosting Support

  • Resolved cPanel, DNS, SSL, Email & WordPress hosting issues.

System Administrator — ITNutHosting

(Mar 1, 2024 – Jul 1, 2024)

Remote • Hosting Infrastructure • Production

  • Managed cPanel + CloudLinux hosting stack & migrations.

System Administrator — Ground X Inc

(Jun 2022 – Jul 2023)

Remote • WHMCS + Hosting Stack

  • Managed CloudLinux, WHMCS & LAMP-based hosting stack.

Junior Technical Agent — ArkHost.com

(Nov 2022 – Apr 2022)

  • Performed hosting support & customer tasks.

Sales & Support — BDIX Web Hosting

(Apr 2022 – Sep 2022)

  • Handled live chat hosting support & marketing content.

Hosting Portfolio

  • ✔ cPanel / WHM Setup & Configuration
  • ✔ CloudLinux + LiteSpeed Optimization
  • ✔ DNS / SSL / Email Deployment
  • ✔ WHMCS Ticket & Billing Workflows
  • ✔ JetBackup Backup & Restore Ops
  • ✔ WordPress Hosting Optimization

GitHub

github.com/mahfuzreham

Education

Bachelor (Honors), Social Work — Dr. Abdur Razzak Municipal College (2021–Present)

HSC — Patuakhali Govt. College (2021)